For over 100 years, RSL Queensland has been here to help—supporting the brave men and women who have served our country, and honouring the memory of the fallen. While our services and programs have grown, and we’ve embraced innovation, our mission drives us today as it always has: to support Australian Defence Force personnel and their families, and to change their lives for the better.This is an exciting time in RSL Queensland’s history. As part of an organisational transformation, we’re currently implementing new initiatives that meet the needs of younger veterans and address issues affecting today’s military family. As part of this evolution, we’re looking for a Veteran Services Officer.Reporting to the Regional Coordinator, the main responsibilities of a Veteran Services Officer is to provide pension and claims support, including researching and establishing military and medical history, establishing legislative and DVA requirements for claims, writing comprehensive notes, and preparing and lodging claims on behalf of clients. A smaller portion of the role will include welfare support, including emergency support and visiting veterans in hospital or aged care facilities.To be successful in this position you will need:Relevant TIP training qualifications to Level 2 and equivalent experience (desirable) Ability to show empathy and work in highly sensitive environments and situationsSound understanding of the ADF environment and its unique sensitivities (desirable) Extensive knowledge and understanding of the veteran community (desirable)Proven ability to understand and interpret complex legislation and compile in-depth research Ability to build and maintain good relationships both internally and externally to RSL (Queensland Branch) Demonstrated attention to detail and high degree of accuracyDemonstrated effective communication and interpersonal skills in working directly with veterans and their familiesQueensland “C” class driver’s licenseYou'll be joining an experienced and motivated Veteran Services team who are passionate about the service they deliver. The Veterans Services Division is integral to the organisation's ability to achieve our mission. The Veterans Services team provides advice and assistance to individual members and their families for services related to the research, preparation and submission of applications for support regarding Service related conditions, representation at the Veterans' Review Board and/or Administrative Appeals Tribunal. VSO's also provide emergency, emotional and social support, hospital visits and funeral services.About us: The Returned & Services League of Australia (Queensland Branch) is a not-for-profit organisation dedicated to providing advocacy and housing assistance for those in need, care and support to the lonely and ill, and camaraderie to enrich the lives of current and former Australian Defence Force personnel and their families.About you: You will be an empathetic and highly collaborative communicator. You will pride yourself on your systematic approach, your attention to detail and your clear communication skills. By way of background you'll have an innate talent for building relationships and a natural ability to build trust and credibility. A knowledge of the ADF would be handy, or the ability to gain that quickly. We offer a competitive salary, a focus on professional development, clear career progression and a real work-life balance. If this sounds like you we'd love to hear from you!
Australia - QLD
Townsville & Northern QLD
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